ASUS has actually shifted its position regarding the warranty on motherboards. The reason for this is that they received quite a bit of negative feedback over their stance on the warranty for the AMD Ryzen 7000 and AM5 platform. There were some problems last month with the AMD AM5 platform that caused some burnout issues. It turns out that ASUS was overvolting the SoC, which led to a number of CPUs and motherboards failing.
Things went from bad to worse when ASUS acted hastily (perhaps too hastily) by releasing pre-release BIOSes that were not intended for the public and may not have been safe for users to use. As a result, the motherboards could still operate at unsafe voltage levels, which could cause more CPU failures. Gamers Nexus noticed this and even created a dedicated video on the subject. However, when they tried to reach out to ASUS, they received no response for over five days. This was enough for Steve Burke, who is the Editor-in-Chief of Gamers Nexus, to delve into the topic more deeply.
As a result of the backlash, ASUS has responded with a statement that confirms the warranty will now cover both the beta and validated BIOSes, as well as memory overclocking going forward. This is a significant change, as it also applies to Intel XMP overclocking. Previously, using XMP/EXPO profiles was considered overclocking, which meant that the warranty would be voided if anything went wrong.
ASUS BIOS updates and warranty coverage for ASUS AM5 platform motherboards with Ryzen™ 7000 series processors
2023/05/15 – We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
- The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
Via ASUS