Everyone in business wants to see their profits grow. Luckily, there are a lot of ways to accomplish this. One way is to develop the right product for just the right time. By ‘right’, we mean it’s the product that your target market really needs and wants.
Catching lightning is a bottle is hard, though. You need a way that’s more consistent, that you can develop with practice, no matter what kind of work you do. One very effective way to ensure financial success for your business is put in the work to make sure to hire the right people. So that you can do this, your selection process should really be thorough. It must be able to check for the right competencies and skills. It should never leave anything to chance.
In addition to those two, another good way to be more efficient is to outsource. It is a practice that many companies take advantage of today. This is not really a surprise given the broad benefits. For one, it significantly cuts your overhead costs as you do away with expenses for space acquisition and human resource management among others. It also allows you to focus on the more central aspects of your business.
Now, what functions should you outsource?
Recruitment
As mentioned, getting the right people is crucial to any company’s success. So why should we outsource a function so important? Recruitment is not really a simple one-step process. It involves a lot of tasks, and these include marketing and talent pooling. Outsourcing will be of great help in these areas.
More often than not, companies such as yours do not really have the time and resources to start far-reaching recruitment campaigns. Usually, you will be limited to just posting on job search websites. However, recruitment firms can present a wide array of options; so it’s best to just leave this part to them. Once they’ve pooled the right talents, you can then settle your bill and take it from there.
Information Technology Support
At this time, no company can really stay in business without information technology or IT. Computers have to be maintained. Online transactions such as emails and chats have to be monitored and secured. Phone lines just have to be constantly checked for issues.
While IT is very important, it remains a tool that is not really central to your company’s core identity. Hence, this function is very fit for outsourcing. However, outsourcing is not something that should ever be pursued generally. There are a lot of criteria you need to consider. For example, geographic area.
Choose a service that is located close to you or at least operates in the same language. There is a lot that gets lost in translation even with if the outsourced speak your language as a second-language, very well.
In addition to matching location and language, try to match their speciality to your needs. For example, you may need a firm that handles IT tech support, or one that specializes in talking down customers who are angry and want to cancel.
Try to choose a firm that handles your specific problem in addition to being from your area. For example, If you live in London and you want IT support specifically, you should be able to find a company that fits both those descriptions. Even a single google search for these two conditions turns up Prosyn, a support service for IT problems immediately, so you likely won’t have any trouble. Likewise, you’ll be able to find call centers trained in other specialty areas like de-escalation, legal details and others.
Technical Support
A good product will really take you far. But a product can’t be left on its own, especially if it is highly technical or mechanical. Technical support is necessary, but you don’t really have to get direct hires for it. Many companies in the UK and the United States have outsourced their customer service wings.
The business process outsourcing has even reached the point where the outsourced personnel are individuals who are actually based overseas. This is pretty much doable because all that this setup needs is the transfer of the thorough knowledge of your product from your experts to the outsourced personnel.
