Technology changes occur at a lightning pace. It is not always feasible for SMBs to keep up with the evolving technology landscape. Additionally, as your business grows, the IT requirements change.
Allowing managed IT support services to shoulder some responsibilities can increase efficiency and reduce costs. Here, we’ve discussed a few tips to find a reliable managed IT service provider for small businesses.
Things to look for in Managed IT service providers are:
The ability to deliver as per expectations is important. Hence, look at the proven track record of the IT support provider in hiring and training employees. The service provider’s staff should have the right set of IT skills and experience to execute the required tasks.
Another essential thing to look at is certification from top IT organizations. The engineers’ team of the service provider should have professional certifications from CompTIA and Microsoft. When they fulfill these conditions, you can assume the service provider takes team training seriously.
Your staff does not work 24 hours a day, but your IT systems do. So your IT service provider also needs to work 24 hours, seven days a week, and 365 days a year. When you choose an MSP, make sure their services are available round the clock because your business depends on IT systems.
Fast Service and Response Time
Round the clock availability is not enough; your managed service provider should be quick in responding to your needs and problems. Makes sure the MSP has an in-house customer service team or technical team to serve the clients. It will help if you look for a guaranteed response time while evaluating managed IT support services.
You never know when your servers or computers break down. So, don’t hesitate to get clear answers to questions like:
- Whom should you call in case of a problem?
- Will a technical team come right away?
- Will they handle the problem remotely?
In most scenarios, MSPs can diagnose and resolve common problems remotely. However, some technical issues need to be handled on-site. Search for a service provider who has a good reputation for a timely help to their clients.
Quality of the Customer service
The quality of the customer service team can be judged by their helpdesk software and ticketing system they follow. A capable ticketing system with a history of prioritizing IT glitches is an essential element of a competent IT support team. The service provider should have a sound system of keeping track of all tasks and assignments.
Annual IT Budget Planning
Many businesses experience going over the budget in terms of IT-related expenses. With a limited IT budget, you cannot purchase new computers and software when you need it. An experienced managed service provider will assist you with yearly planning. The service provider will also suggest ways to save money and improve technology to help the company reach the next level.
Disaster Recovery Planning
Small businesses are less prepared to meet events like vandalism, outages, and weather disasters. A managed service provider will help plan your business recover from disruptive events.
Cloud Integration Services
Businesses rely on data acquired through different means. Data backups are important to keep the data safe. Small businesses can benefit from cloud technology. Managed services providers also offer cloud integration and data backups as part of their service. Like disaster recovery, routine data backups provide the best protection to deal with all types of disasters.
Cyberattacks are becoming more prevalent, and it can cause damage to even the most influential companies. Outdated software and unpatched security flaws can be easily breached. Managed service providers regularly test software for security flaws and monitor networks.
The service provider keeps all software updated and secure. Employee training is part of securing systems and networks. The managed service provider also offers quarterly training to employees to ensure they follow the right security protocols and policies to prevent disaster.
During expansion, the whole focus is on reaping business opportunities. Many companies make the mistake of fixing technology only when it is not working. A managed service provider will monitor systems and look for early signs of failure. They perform proactive maintenance by running timely updates to avoid problems later.
Keeping up with ever-changing technology solutions is needed to cut through the competition. When looking for a managed service provider, look at their reputation, industry experience, and read their clients’ testimonials and reviews.
Remember, in-depth research on all aspects mentioned in the post will take you closer to the right managed IT services provider.