Most Effective Tips You Can Use Right Now to Beat Microsoft MB-230 Certification Exam

Do you prepare to take the Microsoft MS-700 certification exam and want to secure the passing score on the first try? Even though this test is quite complex, it’s not impossible to pass it on the first attempt. The MB-230 assessment is necessary for obtaining the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It focuses on preparing you to become a skilled functional consultant who can effectively configure and implement Dynamics 365 Customer Service solutions to make the customers’ experience friendlier.

If you are interested in learning how to pass the Microsoft MS-900 certification exam without emotions, then this article is exactly what you need. Read it until the end and take notes!

Top Effective Tips You Can Use to Pass the Microsoft MB-230 Certification Exam

  • Carefully check the details related to the test’s structure and requirements

Before you register for the Microsoft MS-100 certification exam, you should carefully read the details mentioned by the vendor on the test’s official page. Like this, you will learn that the test contains 40-60 questions and lasts for 2 hours. Here, you can check the exam topics tested as well. Thus, before sitting for this Microsoft evaluation, you should have a solid understanding of case management together with entitlements, routing, and queues, service-level agreements, connected services, resource scheduling, or visualizations. Besides, you should be familiar with working with tools like Power Virtual Agents or Customer Voices. Knowing these facts will help you define whether you are the right candidate for this test or not.

  • Understand what’s expected from your side

After you get familiar with the ExamSnap topics tested, you need to know what skills you need to develop and what is expected from your side as an exam-taker. On the exam’s official webpage, check a detailed exam guide with the topics, skills, and concepts tested. Regarding the required skills, you should get ready to demonstrate that you can manage knowledge management, cases, entitlements, queues, SLAs, analytics, and insights. Besides, you need to become proficient in implementing scheduling, Omnichannel for Customer Service, Microsoft Power Platform, Customer Service workspaces, and Connected Customer Service. Also, before taking the AZ-204 exam you have to pan an exam fee, which is $165 for the US exam-takers. The price might be different in some countries, depending on the region the test will be proctored.

  • Explore the official training resources

Training is essential to succeed in the Microsoft MB-230 accreditation test. Any candidate who registers for a Microsoft exam has access to the vendor’s preparation library. Therefore, for this assessment, you can explore the online free resources that will teach you how to work with cases and apply the solutions provided by Dynamics 365 Customer Service. Also, you can follow the learning path dedicated to working with entitlements and SLAs. An additional preparation resource is the paid instructor-led training. This MB-230T01 course lasts 3 days and offers you the opportunity to learn from Microsoft trainers how to capture the business requirements and implement the necessary customer service solutions using Dynamics 365 solutions.


You can succeed in the Microsoft AZ-303 certification exam with flying colors if you combine a well-structured training routine and attention to detail. You should start by understanding what’s expected from your side and checking the test’s requirements. Also, you should explore all preparation resources provided by the vendor to clarify all your questions related to the assessment’s topics.