We created the selection of the top crm systems, let’s examine the pros and the cons of different services.
- Bitrix24
Bitrix24 — CRM helps small and medium-sized businesses manage sales, takes control of all communication channels with customers and automates sales. Cloud version and box solution are available.
Features
- Lead and deal management
- Setting up your own stages and sales funnel
- Billing
- Project and task management
- Automation of business processes
- Setting up robots, trigger emails, SMS and ads directly from CRM
- Built-in IP-telephony and integration with email
- Connecting open lines (setting up your Facebook, Instagram, other messengers to chat in Bitrix24 CRM)
- Setting up sales plans and reports
- Setting up regular deals
- Printing and sending documents from CRM
- Data exchange with 1C
- Creation of sites, landing pages with built-in CRM
Price
A team of up to 12 people can use the basic features for free. There is a special fare for the sales division: CRM + $50 per month.
The minimum paid cloud fare is $16.
The interface is available in 14 languages: Ukrainian, Russian, Polish, German, French, Chinese, English, Italian, etc.
2. Worksection
Worksection is the CRM service for organizing project data: tasks, doers, deadlines, documentation, etc.
Features
- Data storage
- Arrangement of work processes
- Timing control
- Communication
- Time tracking
- Gantt chart
- Reporting
Price
Free use with limited functionality for up to 5 users, the minimum paid fare is $29 for 10 users and projects per month.
Russian and Ukrainian languages are available.
3. Sales Creatio
Sales Creatio is a cloud CRM system for professional management of sales and related business processes.
Features
- Management of leads, orders and accounts
- Corporate social network
- Internal telephony
- Document management
- Segmentation of the contact base
- Search for a contact’s profile in social networks
- Automation of business processes
- Cataloging of goods
Price
Implementation of CRM will cost from $22 per user per month. The free trial is available for 14 days.
Russian version is available.
4. Microsoft Dynamics 365 CRM
Microsoft Dynamics CRM helps organize sales, services and marketing. You can use a cloud or box solution. Easily integrates with other Microsoft products.
Features
- Management of contacts, support, sales, marketing and other data in one system
- Data visualization on a custom dashboard
- Automation of data processing using scripts
- Creating templates for Word and Excel files for quick reports
- iOS, Android, Windows and web apps are available
Price
From $65 per month per user.
Russian version is available.
5. retailCRM
retailCRM is a specialized system for online trading. Helps automate order processing and in-store marketing.
Features
- A single-window-mode work
- Ready integrations with CMS, IP telephony, delivery services, analytics, email, 1C
- Synchronization of the product catalog
- Trigger system for automating actions
- CRM marketing and personalized mailings
- Single omnichannel interaction history
- Analytics of customers, employees, communications
Price
The free plan allows you to process up to 300 orders per month. The paid plan will cost $25.
Russian, English and Spanish languages are available.