Corsair has ignited customer dissatisfaction after canceling numerous orders for its 48GB DDR5 Dominator Titanium memory kits, which were mistakenly listed at a significantly reduced price. The company cited a “system error” for the incorrect pricing, leading to widespread frustration among buyers who believed they had secured a substantial deal.
Key Takeaways
- Corsair canceled orders for 48GB DDR5 Dominator Titanium RGB kits listed at $239.99.
- The company cited a “system error” for the incorrect pricing and stated the items were out of stock.
- Customers received cancellation emails, with some offered a 15% discount code that was reportedly expired.
- The affected RAM kits were later relisted at prices exceeding $500.
- Corsair’s handling of the situation, including moderating discussions, has drawn criticism.
A Deal Too Good To Be True
On January 1st, Corsair’s webstore featured a 48GB kit of Dominator Titanium DDR5-6400 CL36 RAM for a mere $239.99. This price, significantly lower than the typical market rate, especially given current shortages, prompted many consumers to place orders. However, instead of receiving shipping confirmations, customers were met with cancellation notices from Corsair.
Corsair’s Explanation and Apology
Corsair issued a statement explaining that the memory kit was listed with an “incorrect price” due to an “internal systems error.” The company clarified that the item was out of stock and not available for pre-order, despite the website allowing purchases. In their communications, Corsair apologized for the inconvenience and stated that all affected orders would be fully refunded. To compensate, customers were initially offered a standard 15% discount code for future purchases. However, reports quickly emerged that these discount codes were either expired or ineffective, further fueling customer anger.
NOTICE: DRAM Cancellations – Webstore Pricing Error
byu/CorsairLucky inCorsair
Community Backlash and Reputational Damage
The situation escalated as customers voiced their complaints on platforms like Reddit. Some users reported that Corsair moderators were locking or deleting discussion threads related to the cancellations, adding to the perception of a cover-up. The subsequent relisting of the same 48GB DDR5 kits at prices over $500, more than double the original “deal” price, intensified the backlash. Many felt that Corsair’s response was inadequate and damaged the trust between the brand and its consumer base, particularly for a company known for premium products.
