In order to remain competitive, many businesses are turning to unified cloud communications in order to streamline their operations and reduce costs. However, with so many different providers and plans available, it can be difficult to know which one is right for your business.
In this blog post, we will explore how to choose the best unified cloud communications for a hybrid workplace.
Adoption Of Unified Communications In Hybrid Workplace
As the world of work continues to evolve, so too does the way we communicate. With more and more businesses embracing a hybrid model of remote and office-based workers, the need for reliable and flexible cloud communications is greater than ever before. But with so many different providers and solutions on the market, how do you choose the best one for your business?
8 Must-Have Unified Cloud Communication Features You Should Consider
If you are looking for a comprehensive cloud communication solution for your business, there are certain features you should definitely look out for. Here are eight features that must be on your list when seeking a unified cloud communications solution:
1. Accessibility From Anywhere
In these days of remote and hybrid work, it is a requirement that your application is accessible from anywhere. Your unified communication solution has to be cloud-based so that all your distributed workforce needs is an internet connection to do their work.
By being cloud-based, your workforce can be located anywhere in the world and still have access to the same features and tools. This is essential for businesses that are looking to scale their operations and need the flexibility to hire employees from anywhere.
Additionally, cloud-based applications are typically more reliable and secure than on-premise solutions, making them a better choice for businesses of all sizes.
2. Device And OS Independent
Your integrated communication solution needs to feature a user interface that is web-based, which means that in order to use the application, all you need is a browser. Your program must function properly on any device, be it a personal computer, a MacBook, a laptop, a tablet, or a smartphone. Your application should not be restricted in any way by the operating system or the manufacturer of the hardware.
3. Collaborated Communication Features
Unified communication is a term that is used to describe the integration of various communication tools into a single platform. This can include things like instant messaging, video conferencing, VoIP, and more.
The main goal of unified communications is to make it easier for people to connect and collaborate, regardless of location or time. While there are many different providers of unified communication solutions, not all of them are created equal.
When choosing a provider for your business, it is important to prioritize features that will promote collaboration. Things like group chat, file sharing, and video conferencing should be at the top of your list.
By choosing a solution that is designed for collaboration, you can ensure that your team has the tools they need to work together effectively.
4. Integration With Other Apps
When it comes to unified communications, interoperability is a special feature. That’s because the ability for different products to work together seamlessly is what allows businesses to get the most out of their investment.
After all, if a company is using multiple applications, they’ll want to be able to use them all in harmony. That’s why the best unified communications products are those that are compatible with a wide range of other applications.
This way, businesses can be confident that they’re getting the most bang for their buck. And when it comes time to expand or update their system, they won’t have to worry about whether or not their new investment will play nice with their existing setup.
5. Obtain User Feedback
Are you taking into account the suggestions made by the staff? When you have narrowed down your options to a single product, utilize the new software’s online knowledge base to teach everybody about the latest software. This can include self-guided modules, informative videos, and other similar resources.
Get together with the users on a regular basis to discuss any issues that may arise and brainstorm potential solutions. To get feedback, surveys should be used, and the software supplier should be contacted for any assistance needed.
6. Check Vendor’s Customer Support
When you are researching unified communication solutions for your business, it is important to check the vendor’s customer support options. You want to make sure that you will be able to get help when you need it, whether that is via phone, email, or live chat.
Also, find out what kind of training and documentation the vendor offers. This will help you to get up and running quickly and smoothly. Finally, see what kind of guarantee or warranty the vendor offers. This will give you peace of mind in knowing that you are covered if something goes wrong.
By taking the time to research the vendor’s customer support options, you can be sure that you are getting a solution that will meet your needs.
7. Experiment With a Variety Of Platforms
Have you exhausted every potential solution? Most unified cloud communications offer free demos or trial periods because they are hosted in the cloud.
For instance, Vonage is a great option for businesses that need a robust and reliable solution. It offers a variety of features. Plus, it’s compatible with a wide range of devices, so you can use it on your desktop, laptop, or mobile phone.
However, it’s important to compare Vonage with other options before making a final decision. There are a lot of great unified communications solutions out there, so take the time to find the one that’s right for you.
8. Regularly Assess The Effectiveness Of The Tool
Are you performing ongoing assessments of the tool? After receiving initial user feedback, it is important to ensure that regular check-ins are scheduled in order to determine how well users are adjusting to the system.
In the event that there are problems, they should be brought to the attention of the software supplier as soon as possible so that they are aware of the problems that are affecting the users.
Bottom Line
So, how do you make the best decision for your unique hybrid workplace? Consider what’s important to you and your team.
Hopefully, this guide has helped you narrow down your choices and make an informed decision about what’s best for your business. When it comes to making the most of today’s technology, don’t be afraid to mix and match until you find the perfect solution for your unique needs. Thanks for reading!