What are the Costs related to a VoIP Business Phone System?

A VoIP business phone system will help you manage inbound and outbound calls better, inside your company. If you choose the right one, it will greatly add to the efficiency of your team, and it will also augment the professional image of your firm. But what are the costs related to the installation of such technology inside your business? Here is what you should know.

The Implementation Cost

When you decide to switch your business from traditional phone lines to virtual ones, by using a VoIP business phone system, you will incur upfront costs. They will differ greatly if you choose to have it on your premises or if you select cloud hosting, which you can do by using a tech company called Aircall. It is a much better solution in terms of investment. Otherwise, you will have to acquire all the software necessary for a contact center installed on your servers and computers. And that invoice will be quite high.

Furthermore, you will need to enlarge the capacity of your servers and hard drives. That will not be the case when you choose a virtual service, cloud-based, like Aircall, since you will be using their servers. And since they manage everything from afar, you won’t need a technician to come, if and when, an issue arises. Repair costs can also be an important element to think of, if your business phone system is held on-premises.

Other implementation costs can include:

  • Softphones
  • Switching costs
  • High-speed internet connection

Operational Costs and subscription fees

These costs will greatly vary according to which vendor you will choose. However, it is usually calculated the same way, on a per-operator basis. Therefore, the larger the call center, the more expensive your operational cost will be. You also have to keep in mind that it will increase as you hire new employees.

Outbound and Inbound calls

This is another monthly fee you will have to pay. It will also depend on the service provider you use for your business phone system. Management teams will often be offered bundles that will include unlimited calls. However, it can also be paid by 30 seconds or one-minute uses. This should be decided according to the number of minutes you believe your company will need, every month.

Virtual Call Centers

This is not an additional cost, but a price you may not have to pay, when you use a VoIP business phone system. In fact, it became more common, due to the pandemic, in 2020. Since the call center is becoming virtual, your employees can work from home, saving you the cost of a larger office.