NVIDIA and GPU makers respond to GeForce RTX 30 series card crashes

NVIDIA is not having the best season right now. After a launch that had major stock issues with the new GeForce RTX 30 series cards, it has been facing reports from multiple users about cards crashing in the middle of gaming. Following these reports, NVIDIA and the custom card manufacturers have now responded.

NVIDIA gave a statement regarding the crashes and the capacitor design and grouping, to PCWorld:

So they’re admitting there can be flaws in the capacitor design but saying it’s not a quality control issue. It seems like groupings of SP-CAP and MLCC capacitors cause issues when the boost clock crosses a 2.0 GHz threshold, so NVIDIA has dealt with the issue by dropping the clock limits with a new update. This is bound to disappoint power users that bought their custom cards solely to overclock them to the maximum.

Custom card manufacturers have also responded.

EVGA:

Recently there has been some discussion about the EVGA GeForce RTX 3080 series.

During our mass production QC testing we discovered a full 6 SP-CAPs solution cannot pass the real world applications testing. It took almost a week of R&D effort to find the cause and reduce the SP-CAPs to 4 and add 20 MLCC caps prior to shipping production boards, this is why the EVGA GeForce RTX 3080 FTW3 series was delayed at launch. There were no 6 SP-CAP production EVGA GeForce RTX 3080 FTW3 boards shipped.

But, due to the time crunch, some of the reviewers were sent a pre-production version with 6 SP-CAPs, we are working with those reviewers directly to replace their boards with production versions.
EVGA GeForce RTX 3080 XC3 series with 5 SP-CAPs + 10 MLCC solution is matched with the XC3 spec without issues.

Also note that we have updated the product pictures at EVGA.com to reflect the production components that shipped to gamers and enthusiasts since day 1 of product launch. Once you receive the card you can compare for yourself, EVGA stands behind its products!

— Jacob Freeman (EVGA Forums)

ZOTAC:

Regarding the recent RTX 3080 issue, the investigation is undergoing and we will update you shortly. For those who had purchased our RTX 3090/3080 Trinity, please submit the form at the link below. We will keep in touch with you personally.

— ZOTAC Malaysia (Facebook)

GALAX:

About the SP-CAP capacitors and MLCC capacitors of GALAXY RTX 3080/3090 products

Dear player friends:

Hello, everyone. Recently, many users have come to inquire about the specific usage of the capacitors on the back of the GALAXY RTX 3080/3090 series of graphics chips. After verification, about the RTX 3080/3090 released by GALAXY. The capacitors used on the back of the model chip are as follows:

1. GALAXY RTX 3080 Heijiang/Metal Master product, the number of SP-CAP capacitors on the back of the chip: 5, the number of MLCC capacitors: a set of 10. This version is currently on sale and is the original commercial version.

2. GALAXY RTX 3090 General/Metal Master product, the number of SP-CAP capacitors on the back of the chip: 4, the number of MLCC capacitors: two groups of 20. This version is currently on sale and is the original commercial version.

3. GALAX RTX 3090 GAMER trial production samples, currently only 6 pieces are in the hands of the media and KOL. The first batch of this sample uses 6 SP-CAP capacitors. After confirmation, the GAMER products officially produced and sold will be used for capacitor materials. Make optimization improvements. Note: This product is not currently on sale.

I am very grateful to the players and friends for their support and love to GALAXY. GALAXY is also consistent in its pursuit of product quality. It is our glorious mission to provide you with better and stronger hardware. In addition, the current full range of GALAXY graphics card products support three-year warranty and personal warranty service. If you have other doubts or questions, please feel free to leave us a message to discuss, thank you!

— GALAX (Weibo)

GAINWARD:

Announcement on SP-CAP Capacitors and MLCC Capacitors of Gainsun 30 Series Graphics Card Products

Dear Gainward consumer players:

Thanks to the friends who bought and supported Gainward. Recently, we received the voice of market players’ inquiries. Many players are very concerned about our company’s just released 30 series products. Regarding the specific usage of the capacitors on the back of the chip, we hereby explain the situation:

All the RTX 3080 10GB graphics cards released by Gainward currently use 5 SP-CAP capacitors on the back of the chip and 10 MLCC capacitors. The versions currently on the market are all the original commercial versions.

All the RTX 3090 graphics cards released by Gainward currently use 4 SP-CAP capacitors on the back of the chip and 20 MLCC capacitors. The versions currently on the market are all the original commercial versions.

As a long-term AIC partner of Nvidia, Gainward has always been adhering to the product standard to design and produce completely according to Nvidia’s requirements. Therefore, currently players are concerned about the problem of capacitors and new product failures on the Internet. Currently Gainward has not generated such feedback. .

In addition, all Gainward graphics card products support three-year warranty and personal warranty service. Thank you consumers and players for your support and love to Gainward.

— GAINWARD (Weibo)

Thoughts? Hit us up in the comments, down below!

Via Wccftech

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