M1 MacBook Pro and M1 MacBook Air users are reporting that display cracks have started appearing during normal use. According to Apple, accidental damage had caused the cracks, and Apple might get sued for not facilitating customers.
M1 users reported the issue upon opening and closing the lid. Apple repaired some of the faulty MacBooks for free and later found out that small pieces of debris penetrated between the keyboard deck and the display were causing cracks on the screen.
A couple of owners disagree with Apple’s theory and have involved law firm Migliaccio & Rathod.
“Migliaccio & Rathod LLP is currently investigating Apple over widespread reports that the retina display in their recent line of M1 MacBook laptops is vulnerable to screen cracks during normal usage. Many users allege that they have opened their devices from the closed position without applying any undue pressure, only to find dramatic cracks in the retina display, often accompanied by black bars running across the screen. Others report that the crack followed a simple adjustment of the screen’s viewing angle. In none of these cases would a reasonable consumer expect such activity to damage their device, let alone cause a screen crack that impairs its functionality. Unfortunately, Apple’s customer service has not been receptive to these grievances. Users complain that Apple representatives insist the culprit is a small item or particle that gets lodged between the keyboard and screen upon its closing, even when that explanation runs completely counter to users’ experiences. Many suspect that the display is simply not sturdy enough to withstand the normal pressures of opening, closing, or adjusting its position, an issue for which Apple has provided zero forewarning. Whatever the case, users are left with little choice but to spend upwards of $600.00 to have their display repaired, with no guarantee that the screen crack defect won’t reoccur at a later date.
Are you an M1 MacBook Pro or Air user whose retina display has suffered from screen cracking?
If so, we would like to hear from you. Please complete the questionnaire below, send an email to email@example.com or give us a call at (202) 470-3520.”