ASUS will have to revise its ROG Z690 Hero motherboards. According to reports, the company will coordinate with government agencies to start the recall procedure of the motherboards impacted by the design defect.
It has been proved that Buildzoid had given the correct information. The company has now officially confirmed that some Z690 Hero motherboards have a defect with a faulty capacitor around the memory. Due to this defect, some users might see an unusual 53 debug code which implies that the memory is not being detected. However it is not a big deal as the warranty covers such problems easily but in extreme cases, Hero motherboards, due to the flaw, can catch fire.
Interestingly, the YouTuber managed to find the reason for the Z690 Hero problems by analyzing the photographs shared by users and by comparing them to working samples.
The company recently confirmed the defect and posted an official statement on their Facebook page. The company has confirmed the replacement policy that the customers can claim if their motherboards are affected by the production flaw by comparing their product code. ASUS will work with government agencies to initiate a replacement program.
“To our valued ASUS Customers, ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.
As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program. Thank you so much to everyone for your patience and support while we are working through the replacement program.
If you have any questions or concerns please feel free to contact ASUS customer service. Best regards, The ASUS Team.”